As a Solstice customer, you continue to receive your electricity from your utility provider as usual, but we save you money! Soon after your share of a community solar farm begins producing energy, you start receiving solar credits on your monthly utility bills for the solar energy you generated.
Each credit you receive is applied as a deduction from your total electric cost on your O&R bill. You'll find your community solar credit in the section titled "Your Bill Breakdown" at the top of your bill.
If you're enrolled on a two-bill project, meaning you receive a bill from O&R and Solstice:
- Your credit will be applied to your monthly O&R bills.
- You will receive separate invoices from Solstice approximately 1-2 months after each credit is applied.
- Solstice will charge you via autopay from the default payment method linked to your Solstice account.
If you're enrolled on a consolidated billing project, meaning you do not receive a separate bill from Solstice:
- Your credit and the discounted charge will both be applied to your monthly O&R bills. Please see this article for more information.
- You will receive credit explainers from Solstice approximately 1-2 months after each credit is applied.
You can see your billing history, savings, positive environmental impact, and much more by logging in to your Solstice account at app.solstice.us. If you have any questions, please don't hesitate to reach out to us at support@solstice.us or 845-853-0768.