As a Solstice customer, you continue to receive your electricity from your utility provider as usual, but we save you money! Soon after your share of a community solar farm begins producing energy, you start receiving solar credits on your monthly utility bills for the solar energy you generated.
Each credit you receive is applied as a deduction from your total electric cost on your NYSEG bill. You'll find your community solar credit and the associated charge in the "Miscellaneous Charges" section of your bill. For more information, please see this article.
Here's how the process works:
- Your credit and the discounted charge will both be applied to your monthly NYSEG bills.
- You will receive credit explainers from Solstice approximately 1-2 months after each credit is applied.
You can see your billing history, savings, positive environmental impact, and much more by logging in to your Solstice account at app.solstice.us. If you have any questions, please don't hesitate to reach out to us at support@solstice.us or 845-853-0768.