We focus on subscriber success so you can focus on building more solar
We keep subscribers happy with our best-in-class customer success team. Our services cover full administration of billing and invoicing, so you can simply sit back and watch as your projects–and customers–prosper.
See every project succeed
9/10
Customer Satisfaction Rating
4.9/5
Google Reviews
A+
Better Business Bureau Rating
Access to Comprehensive Customer SupportÂ
Solstice customers can call, live chat, email, or use our self-service portal for 24/7 assistance. Our bilingual customer success team resolves issues in less than a single business day!
"The level of service and support I have received from their team has been outstanding. From the moment I signed up, they were professional, knowledgeable, and extremely helpful in guiding me through the process."
"Feels great to be supporting solar, saving money and doing almost nothing to get set up! Everyone I spoke with at Solstice was so responsive and had great information about how community solar works. "
"I am proud to be part of Solstice. The company's energy goals are laudable. I continue to be impressed by the company's responses to any questions and comments which I have."
"The Solstice team made the process of signing up for shared solar energy easy to do and understand, and they have been proactive in communicating with any updates on our service."
"I am very happy with my decision to switch to Solstice Community Solar. The customer service is great, my bill has gone down and I’m doing something good for the earth."
"I am looking forward to changing my carbon footprint thanks to the help of the very friendly and helpful people at Solstice!"
All-In-One Billing Solutions
With clear and customizable invoices and automatic billing, Solstice handles all customer invoicing on your behalf – and that goes for both dual-billing and utility consolidated billing (UCB) projects. We keep close communication with utilities to understand billing deadlines, process allocation changes, and track utility updates that may impact your customers.Â
Minimize Churn RiskÂ
We’ll replace customers at no extra cost.
Solstice proactively mitigates churn with a proprietary machine learning model that allows us to predict who is most at-risk of cancellation and take proactive steps to support and retain those subscribers. We replace any subscribers who churn within 3 months of Post-COD to give you peace of mind. Â
Here to Help Your Brand Shine
We are genuinely excited about connecting people to community solar, and we won’t stop shouting it from the rooftops until everyone has access to clean energy! We’ve generated all kinds of buzz about community solar that builds exposure for your brand and sparks goodwill.Â
Looking for a community management and acquisition partner to support your growth?
Tell us more about you!
