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When signing up, we'll ask you for your electric utility account so we can connect you to community solar. Be sure to have a recent bill or statement ready so you can fly right through!
The Earth revolves around the sun, but our world revolves around you. Real answers from real Solstice team members are one click or call away if you need anything.
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Congratulations on going solar! There are a few moving parts between when you enroll with Solstice and when you begin seeing solar credits applied on your utility bill. Here's a breakdown.
When you join community solar, you earn solar credits as a deduction to your monthly utility bills. These solar credits represent the value of the energy your solar allocation produces each month. You get charged for your solar credits at a fixed discount, which is where your solar savings come from.
Your local community solar project may use consolidated billing - in which case you'll earn credits and be charged for them all directly on your normal bill - or a dual-bill system, in which case you'll earn credits on your utility bill and be charged for them through a separate invoice from Solstice. In either case, your savings will be identical; the format just depends on your state and utility's capabilities regarding community solar billing. For a complete explanation of billing, including examples of how it may look, check out our complete guide to community solar.
Step 1: Go to app.solstice.us and sign in with your username and password. If you do not remember your password, select “Forgot your password” and we will send a password reset link to your email.
Step 2: Inside your Solstice account, select the “Properties” tab and click “My Properties”.
Step 3: Each of your properties will be listed here with its current payment method. Select the payment method listed on file to verify it. If you wish to change your payment method, select your preferred payment method from the drop-down list or add a new one.
Step 3: Ensure you have reviewed any changes, click “Save and Continue”, and you’re done!
Solstice supports a subscription-based community solar model, which allows for low-commitment participation in your local solar farm with no upfront costs and guaranteed savings. Instead of paying to own your solar panels, you pay for the energy produced by your solar share at a 10% reduced rate. This allows for flexible participation that's good for the planet and your financial security.
We base the size of each subscriber's solar share on their past energy use. That's why we ask you to provide a recent copy of your electric bill when you join. With this information, we can estimate how much energy you'll use in the future and determine how many solar panels should be assigned to your household or business to match the electricity you use each month.
While we size your solar share based on your historic energy use, we know that circumstances may change, and we will evaluate your allocation each month to ensure that the size of your solar share matches your needs. If you feel like your share needs adjustment, feel free to reach out to our customer support team to request that it be reviewed.
The amount of energy produced by your solar panels will fluctuate seasonally. In the darker winter months, your panels will produce less energy than they will in the sunnier summer months. This means that you can expect to see a smaller solar discount in the winter. However, your savings will increase as the days get longer with more sunshine, and the months move towards summer. In fact, it's likely that your solar share will produce more solar credits than you can use on your bill during the summer. In those months, any excess credits will be banked on your utility account for use during future winter months when your share produces less. All in all, on an annual basis your credits will come as close as possible to exactly matching your energy use for the year.
No matter how many credits your solar panels produce in a given month, you will always be saving money on your electric bill and contributing to a greener environment!
Every month you'll see solar credits on your bill for the energy your solar share produced - but while the credits will bring down your charges substantially, they generally won't perfectly offset it. This is true for both rooftop and community solar. There are two reasons why.
First, while many community solar programs cover both the supply and demand portions of your electric bill, some do not cover the Basic Service Charge from your utility. This is a charge from your provider (usually around $20) to all customers to cover basic maintenance of the grid - electric lines, residential meters, and the like. As long as you're on the grid, you'll get a basic service charge.
Second, solar energy production varies seasonally. As you might guess, your solar panels produce more when there is more sunlight! For that reason, your solar share should offset your bill well (aside from your basic service charge) during the summer months with longer days. It might not always cover all your usage during the shortest winter days, though. Here's the good news: your solar share is sized to offset your annual energy use, so during the summer, your solar share will actually produce more energy than you need. You'll be able to bank credits during those months and draw upon them during the winter when you need them. With this system, your bills should be just about offset all year 'round.
Still, there will usually be small discrepancies between your credits and your bill. You may owe your utility a few dollars. Just remember, no matter how much of your bill is covered, you'll always be saving!
Step 1: Go to app.solstice.us and sign in with your username and password. If you do not remember your password, select “Forgot your password” and we will send a password reset link to your email. Once signed in, you will see the screen below:
Step 2: On the left under “Settings”, click “Properties” or the house icon.
Step 3: Under the “Billing Info” tab, click “Add Payment Method”. Select your preferred payment method from the drop-down list. You will be redirected to a secure page.
Step 4: Ensure you have reviewed and selected both authorization boxes, click “Save and Continue”, and you’re done!
Solstice supports a subscription-based community solar model. This model allows for low commitment participation in your local solar farm with no upfront costs and guaranteed savings on your electric bill. In this model, participants do not own their assigned solar panels. Instead, participants buy the energy produced by their solar allocation at a 10% reduced rate. This allows flexible participation in our solar farms that is both environmentally and financially rewarding.
Before subscribing to one of our Solar farms, you must provide Solstice with a recent copy of your electricity bill. By providing this information, we are able to estimate your historic electrical usage and determine how many solar panels should be assigned to your household or business. Solstice sizes your allocation so that the energy that your assigned solar panels produce closely matches the electricity that you use each month.
Because your electricity needs fluctuate throughout the year, Solstice can only estimate your allocation based off of your historic energy usage. We know that circumstances may change and we will evaluate your allocation each month to ensure that the number of panels that are assigned to you closely matches your electricity needs. If you feel like your panel allocation in the solar farm is too small, feel free to reach out to our customer support team to request that it be reviewed.
It is important to note that the amount of energy produced by your solar panels will fluctuate seasonally. In the darker winter months, your panels will produce less energy than they will in the sunnier summer months. This means that you can expect to see a smaller solar discount in the winter. However, your savings will increase as the days get longer with more sunshine, and the months move towards summer. Depending on your home energy usage, it is likely that Your allocation in the solar farm will produce more solar credits than you can use on your bill in certain months. In those months, the excess credits will be banked on your utility account for use in later months when the solar farm produces less energy. Our intention is to keep your utility bill as low as possible year-round so you are seeing maximum savings and support of renewable energy.
Please remember that, no matter how many credits your solar panels produce in a given month, you will always be saving money on your electric bill.
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Community solar allows everyone to go solar without installing any rooftop panels or paying any upfront costs. By enrolling in a Solstice community solar project, you’ll enjoy all of the benefits of solar energy – including reliable savings on your monthly electricity bill – without the extra hassle or added costs!
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Don’t worry, new projects are popping up all the time around the country! We'll be in touch via email when the time comes.
We’ll send you our complete guide to community solar and a link to schedule a phone call if you’d like to speak to our team.
We'll get back to you within 1 business day.