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Like the name suggests, Shared Renewables are for sharing! Spread the word to multiply your impact and earn fun prizes.
Frequently Asked Questions
I signed up for Shared Renewables. What happens now?
What does my electric bill look like with Shared Renewables?
When you sign up for Shared Renewables, you save on your utility bills through energy credits. We bill you for those credits at a 10% discount, giving you savings month after month. 
For more on your utility, try these resources for the utilities we serve:
How Do I Add or Verify My Payment Information?
Step 1: Go to app.solstice.us and sign in with your username and password. If you do not remember your password, select “Forgot your password” and we will send a password reset link to your email. Once signed in, you will see the screen below: 
Step 2: On the left under “Settings”, click “Properties” or the house icon. 
Step 3: Under the “Billing Info” tab, click “Add Payment Method”. Select your preferred payment method from the drop-down list. You will be redirected to a secure page. 
Step 4: Ensure you have reviewed and selected both authorization boxes, click “Save and Continue”, and you’re done! 
How does Solstice manage my Green Power share?
Solstice didn’t cover my entire electric bill this month. Why is that?
Every month you'll see energy credits on your bill produced by your share of the Green Power System - but while the credits will bring down your charges substantially, they generally won't perfectly offset it. This is true for all Shared Renewables. Here's why:
While Shared Renewables cover both the supply and demand portions of your electric bill, it does not cover the Basic Service Charge from your utility. This is a charge from your provider (usually around $20) to all customers to cover basic maintenance of the grid - electric lines, residential meters, and the like. As long as you're on the grid, you'll get a basic service charge.
There will usually be small discrepancies between your credits and your bill. You may owe your utility a few dollars. Just remember, no matter how much of your bill is covered, you'll always be saving!
Congratulations on Going Green! Here’s what to expect next:
Your Solstice Timeline
There are a lot of moving parts between when you enroll with Solstice and when you begin seeing energy credits applied on your utility bill. It can take a month or two for this process to play out. Here’s a breakdown.
- First, when you sign up with Solstice at any given time of the month, we ensure your profile is complete and determine the size of your share in our Green Power System. We submit new customers to the utility once per month, typically at the very end of the month. So if you signed up at the beginning of a month, you will have a month lag time here.
- Once you are allocated a share, the Green Power system must generate a complete month of power before the credits can be applied. Depending on what time of the month you typically receive your utility bill, these credits may show up the same month, and if they do not, they will be added to the next bill you receive. You will always see only one month’s credits applied to your bill.
- After you have seen the Green Power generation credit applied to your bill, you will get an invoice from us detailing how much energy the Green Power system produced, how much you would have paid to the utility for that electricity, and how much you will need to pay to Solstice. Remember, you pay Solstice for 90% of your solar credit’s value. That means that the price you pay Solstice should always be lower than the monetary amount deducted from your utility bill.
- Three business days after sending our invoice, we will process an automatic transfer of funds for your energy credits with the discount included via autopay. On your Solstice account, you can monitor your portion’s energy production, track your savings, see how much coal you’re keeping in the ground, and check up on your payments. This information is accessible, and you will never be surprised by your monthly solar bill.
Don’t hesitate to reach out with questions, or we’d be happy to walk you through it over the phone. 845 853 0768.
When you sign up for Shared Renewables, you save on your utility bills through energy credits. We bill you for those credits at a 10% discount, giving you savings month after month.
Step 1: Go to app.solstice.us and sign in with your username and password. If you do not remember your password, select “Forgot your password” and we will send a password reset link to your email. Once signed in, you will see the screen below:
Step 2: On the left under “Settings”, click “Properties” or the house icon.
Step 3: Under the “Billing Info” tab, click “Add Payment Method”. Select your preferred payment method from the drop-down list. You will be redirected to a secure page.
Step 4: Ensure you have reviewed and selected both authorization boxes, click “Save and Continue”, and you’re done!
Understanding Your Shared Renewables Allocation
Solstice supports a subscription-based Shared Renewables model. This model allows for low commitment participation in your Green Power system with no upfront costs and guaranteed savings on your electric bill. In this model, participants buy the energy produced by their solar allocation at a 10% reduced rate. This allows flexible participation in our Shared Renewable project that is both environmentally and financially rewarding.
Before subscribing to one of our Shared Renewables projects, you must provide Solstice with a recent copy of your electricity bill. By providing this information, we are able to estimate your historic electrical usage and determine the percentage of your share. Solstice sizes your allocation so that the energy that your share produces closely matches the electricity that you use each month.
Because your electricity needs fluctuate throughout the year, Solstice can only estimate your allocation based off of your historic energy usage. We know that circumstances may change and we will evaluate your allocation each month to ensure that the size of the allocation assigned to you closely matches your electricity needs. If you feel like your share in the project is too small, feel free to reach out to our customer support team to request that it be reviewed.
